
The Jolie playbook for customer experience: brand, focus, and quality
Jolie Co-Founder Arjan Singh unpacks three ways his beauty and wellness brand ensures a top-tier client experience.
Prior to working with Factored Quality, Halfdays didn’t have a quality control function — and their customers were paying the price. Today, the company has seen a sharp decrease in product defect reports and has calibrated their QC to ensure even the smallest details come out right every time.
See the full case study below:
“We didn’t have any QC mechanisms in place, so we were finding problems with production at the customer level vs. knowing those things ahead of time — not the ideal feedback loop.”