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Building Factored Quality: Meet Sam Felderman, Customer Success Manager & Glossier alum
We’re sitting down with our latest CSM expert on our internal team to give you a closer look at the unmatched QC knowledge powering FQ.
Prior to working with Factored Quality, Halfdays didn’t have a quality control function — and their customers were paying the price. Today, the company has seen a sharp decrease in product defect reports and has calibrated their QC to ensure even the smallest details come out right every time.
See the full case study below:
“We didn’t have any QC mechanisms in place, so we were finding problems with production at the customer level vs. knowing those things ahead of time — not the ideal feedback loop.”