Supplier SLA/MSA Template

Factored Quality has compiled a best-in-class supplier master services agreement for brands/importers to use in partnership with their contract manufacturers, suppliers, and factories. What is this?

A Service Level Agreement (SLA) is a contract between a service provider and a customer that outlines the expected level of service, including performance metrics, responsibilities, and guarantees of service quality and availability. A Master Service Agreement (MSA) is a comprehensive contract between two parties that sets the general terms and conditions for future transactions or services, providing a framework to streamline individual agreements and projects over time.
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The parts of the MSA are as follows:
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‍Scope of Relationship
Engagement Duration
Scope of Work Deliverables
Quality Expectations, Warranties & Compliance
Assignment & Sub-Contracting
Confidentiality & Intellectual Property
Agreement Scope & Mechanics
Signatures

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