Larger orders and new products complicated quality control
As Nudient expanded its product range and supplier network, it faced a hurdle: managing rapid growth with an increasingly complex operation. With revenue soaring and order quantities growing, they faced increasing pressure to avoid errors and maintain customer satisfaction. It was clear they needed meticulous quality checks.
Initial solutions to improve QC processes meant spending too much time communicating with consultants from other countries. Reporting customer complaints to suppliers was further complicated by a growing product catalog distributed worldwide across multiple warehouses.
To keep up, the Nudient team needed a QC solution that reflected the reputation they had built among customers without additional strain on their busy operation. That’s when they were referred to Factored Quality.
“Our processes had gotten too complex for the organization. We had four warehouses worldwide, and as more suppliers were involved, it was clear we couldn’t afford to have massive errors. The added complexity was driving costs and time.”